Supportal Terms

This website is owned and operated by Supportal Health Limited. (hereinafter, “Supportal”). Supportal provides its services to you subject to the following conditions. If you visit this website, you accept these conditions. Please read them carefully.

Supportal may, without notice to you, at any time revise these Terms of Use and any other information contained in this website by updating this posting. Supportal may also make improvements or changes in the products, services, or programs described in this website at any time without notice.

  1. Legal Jurisdictions Only

    2. The services described on this website are only for persons in those states and jurisdictions where such services may legally be sold. Nothing on this website shall be considered a solicitation to buy or an offer to sell any services to any person in any jurisdiction where such offer, solicitation, purchase or sale would be unlawful.

  2. General

    3. This website and all content in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works without Supportal’s prior written consent, except that Supportal grants you non-exclusive, non-transferable, limited permission to access and display the Web pages within this website, solely on your computer or other device and for your personal, non-commercial use of this website. This permission is conditioned on your not modifying the content displayed on this website, your keeping intact all copyright, trademark, and other proprietary notices, and your acceptance of any terms, conditions, and notices accompanying the content or otherwise set forth in this website. Notwithstanding the foregoing, any software and other materials that are made available for downloading, access, or other use from this website with their own license terms, conditions, and notices will be governed by such terms, conditions, and notices.

    Your failure to comply with the terms, conditions, and notices on this website will result in automatic termination of any rights granted to you, without prior notice, and you must immediately destroy all copies of downloaded materials in your possession or control. Except for the limited permission in the preceding paragraph, Supportal does not grant you any express or implied rights or licenses under any patents, trademarks, copyrights, or other proprietary or intellectual property rights. You may not mirror any of the content from this website on another website or in any other media.

    Content on this website may contain references to Supportal products and services that are not announced or available in your country. Such references do not imply that those services are available in your country. The contractual terms applicable to Supportal’s services are governed solely by the written agreements under which they are provided to its customers.

    Mentors on the Supportal platform do not, under any circumstances, provide medical advice. Mentors provide peer support based on their own lived experience.

    Where necessary, user data may be shared with the client organisation offering the Supportal support service in order for the support services to be provided appropriately and safely. By creating a Supportal user account, you are providing your consent for us to do so.

  3. Third Party Information

    4. Although Supportal monitors the information on the website, some of the information may be supplied by independent third parties. While Supportal makes every effort to ensure the accuracy of all information on the website, Supportal makes no warranty as to the accuracy of any such information.

  4. Linking to this website

    5. All links to this website must be approved in writing by Supportal, except that Supportal consents to links in which the link and the pages that are activated by the link do not: (a) create frames around any page on this website or use other techniques that alter in any way the visual presentation or appearance of any content within this website; (b) misrepresent your relationship with Supportal; (c) imply that Supportal approves or endorses you, your website, or your service or product offerings; and (d) present false or misleading impressions about Supportal or otherwise damage the good will associated with the Supportal name or trademarks. As a further condition to being permitted to link to this website, you agree that Supportal may at any time, in its sole discretion, terminate permission to link to this website. In such event, you agree to immediately remove all links to this website and to cease using any Supportal trademark.

  5. Non-marketing Emails

    6. 5.1. Purpose of Communication:

    - We may send you emails for non-marketing purposes, including but not limited to account verification, password reset, transaction confirmations, updates to our terms and policies, and other necessary communications related to your use of our service.

    5.2. Consent:

    - By creating an account on our platform, you consent to receiving emails from us for non-marketing purposes. You may also explicitly opt in to receive certain types of non-marketing communications.

    5.3. Opt-out Mechanism:

    - You have the option to opt out of receiving non-marketing emails from us at any time. You can unsubscribe from certain types of communications by contacting info@supportal. health with your request.

    5.4. Data Protection:

    - We are committed to protecting your personal information and handling it securely. Your data will only be used for the specified purposes outlined in our terms and conditions and in accordance with our privacy policy.

    5.5. Frequency:

    - You can expect to receive non-marketing emails from us as necessary for the operation of our service. The frequency of these communications may vary depending on your interactions with our platform.

  6. DISCLAIMER OF WARRANTY

    7. TO THE EXTENT PERMITTED BY LAW, USE OF THIS WEBSITE IS AT YOUR SOLE RISK. ALL MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS, AND SERVICES ARE PROVIDED “AS IS,” WITH NO WARRANTIES OR GUARANTEES WHATSOEVER. SUPPORTAL EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, GUARANTEES, OR REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS. WITHOUT LIMITATION, SUPPORTAL MAKES NO WARRANTY OR GUARANTEE THAT THIS WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

    YOU UNDERSTAND AND AGREE THAT IF YOU DOWNLOAD OR OTHERWISE OBTAIN MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS, OR SERVICES, YOU DO SO AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES THAT MAY RESULT, INCLUDING LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM.

    SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

  7. LIMITATION OF LIABILITY

    8. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL SUPPORTAL BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER RELATED TO OR ARISING FROM THIS WEBSITE, OR ANY USE OF THIS WEBSITE, OR OF ANY SITE OR RESOURCE LINKED TO, REFERENCED, OR ACCESSED THROUGH THIS WEBSITE, OR FOR THE USE OR DOWNLOADING OF, OR ACCESS TO, ANY MATERIALS, INFORMATION, PRODUCTS, OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOST SAVINGS OR LOSS OF PROGRAMS OR OTHER DATA, EVEN IF SUPPORTAL IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION AND WAIVER OF LIABILITY APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED ON CONTRACT, WARRANTY, TORT, OR ANY OTHER LEGAL THEORIES.

    Additional or different terms, conditions, and notices may apply to specific materials, information, products, software, and services offered through this website. In the event of any conflict, such additional or different terms, conditions, and notices will prevail over these Terms of Use.

  8. Applicable Law

    9. Where relevant, by visiting this website you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will exclusively govern these Terms of Use and any dispute of any sort that may arise between you and Supportal.